Delivery & Returns
If you are not completely happy with your purchase and you wish to return, Bridal Knot offer a no quibble money back guarantee. This means if you are not completely satisfied with your purchase you can return it to us in it's original condition, unworn and with tags in tact and as new within 14 days of receipt and we will provide you with a replacement or credit your account with a full refund for the price you have paid for the item. Please return in the same condition you received it, unused and in its original packaging. Return items below £50 by Royal Mail Recorded Delivery. Bridal Knot do not take any responsibility for returned items that are not received. This should be taken up directly with Royal Mail.
Earrings are non-returnable due to hygiene reasons
Most of our stocked orders will be dispatched within 1-2 working days. If the item is out of stock Bridal Knot will contact you by e-mail. If there is any delay in your order please contact us direct. If you wish to place an urgent order please contact email@example.com to ensure timescales can be met. If a package has been returned to Bridal Knot because delivery was not possible, the cost of re-sending the package will be the customer's responsibility. Orders that include made to order and bespoke items will typically be dispatched once all items are in stock.
Individual timescales for dispatch can be found on all product pages. Once products have been dispatched in the UK, they normally arrive in 1 - 3 days, International orders can take 5- 10 days depending on customs. Parcels which are not delivered or are late are the responsibility of the carrier.
Most parcels require a signature. If you are unable to sign for your package, items sent by Royal Mail will be held at your local sorting office for 7 days. Special Delivery and International Signed for items will be held for 3 weeks and if not picked up the package will be returned to us.
UK, Channel Islands and Northern Ireland
First Class Recorded Royal Mail - £4.99
Special Delivery - £8.99.
Republic of Ireland & Europe
Royal Mail International Signed For - £12.99.
Royal Mail, priority handling with tracking number - £11.99
Parcels which are not delivered or are late are the responsibility of the carrier and not Bridal Knot as this is out of our control. It is up to the customer to make a claim to Royal Mail if there parcel is lost or damaged in the post.